These Terms and Conditions set out the basis on which man and a van services are provided by Man And A Van Finsbury Park. By making a booking, the customer agrees to be bound by these terms. The purpose of this document is to keep the service clear, fair, and practical for both parties. It applies to domestic and commercial moves, single-item transport, collection and delivery work, and similar removal van services arranged in advance.

For the avoidance of doubt, these terms apply to the service as a whole, including the booking process, payment arrangements, cancellation rules, customer responsibilities, liability limits, waste handling, and the legal framework governing the agreement. If any part of the service is not suitable for the customer’s needs, it is the customer’s responsibility to raise this before confirming the booking. No special or local arrangements are implied unless expressly agreed in writing.

The words “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refer to the person or business booking the service. These terms are written for general use and do not create any rights for third parties unless required by law. Any variation must be confirmed in writing and agreed by both parties before the date of service.

1. Booking Process

All bookings for the Man And A Van Finsbury Park service must be made in advance and are subject to availability. A booking is not confirmed until we have accepted the job details and, where required, received a deposit or payment instruction. When requesting a booking, you must provide accurate information about the collection and delivery addresses, access conditions, item sizes, number of items, stairs, parking restrictions, and any special handling needs.

We rely on the information provided at the time of booking. If the information is incomplete or inaccurate, we may revise the quotation, adjust the vehicle size or number of staff, or refuse the booking where the service cannot reasonably be performed as planned. The customer must ensure that all items can be transported legally and safely. We may refuse items that are prohibited, unsafe, excessively heavy, or likely to cause damage to property, the vehicle, or other goods.

Booking requests may be made for small removals, furniture transport, office moves, collections from stores, and similar tasks. The estimated time, price, and service scope will normally be based on the information supplied before arrival. If the job changes on the day, any additional costs caused by extra waiting time, extra labour, additional stops, or unforeseen access issues may be charged at our standard rates or a revised agreed rate. We reserve the right to refuse any request that would breach transport laws, safety rules, or insurance conditions.

2. Pricing and Payments

Unless otherwise stated, quotations are based on the agreed service, the estimated duration, access conditions, number of operatives, and vehicle requirements. Quotes are usually valid for a limited period and may change if the customer alters the job specification. Any estimate given before the move is not a fixed price unless expressly confirmed as such. Man and van hire rates may include labour, vehicle use, fuel, and standard operating costs, but may exclude congestion, parking charges, tolls, storage costs, disposal fees, and specialist handling unless stated otherwise.

Payment is due in the manner and by the time stated at booking or on the invoice. We may require a deposit, partial advance payment, or full payment before the job begins. We accept only the payment methods agreed in advance. Where payment is made by bank transfer, cleared funds must be received by the due date. If payment is declined, delayed, reversed, or disputed without lawful reason, we may suspend the service or recover the outstanding amount, including reasonable recovery costs where permitted by law.

The customer is responsible for ensuring that funds are available and that the person making the booking has authority to commit to payment. Where the booking is made by a business, the individual placing the order confirms they have authority to do so. If a job runs beyond the estimated time due to reasons outside our control, extra charges may apply. These may include additional labour, waiting time, congestion, parking penalties caused by customer instructions, or repeated access attempts.

3. Cancellations and Changes

The customer may cancel or reschedule a booking by giving notice as soon as possible. Cancellations received with sufficient notice may not incur a charge, but short-notice cancellations may be subject to a fee to cover reserved vehicle time, staff allocation, or administrative costs. The amount charged will depend on the timing of the cancellation and the resources already committed to the job. If a deposit has been taken, it may be retained in full or in part where the cancellation policy applies.

If we need to cancel or change a booking due to illness, vehicle failure, unsafe conditions, severe disruption, or other unavoidable circumstances, we will seek to notify the customer as early as possible and may offer an alternative time where practical. We will not be liable for indirect losses arising from a cancellation or delay caused by events outside our reasonable control. This includes traffic disruption, road closures, weather conditions, or third-party interference.

4. Customer Responsibilities

Before the agreed arrival time, the customer must make sure that goods are properly packed, doors and access routes are available, and any fragile items are clearly identified. Items should be ready for loading unless the service expressly includes packing or dismantling. The customer must secure any necessary parking permission, loading access, permits, or building entry arrangements unless we have agreed to do so in writing. Failure to prepare adequately may result in waiting charges or cancellation charges.

The customer must remove or disclose any hazardous items, including flammables, gas canisters, chemicals, illegal goods, live animals, perishable waste, or anything that may endanger people or property. We are not obliged to carry items that are dangerous, unfit for transport, or prohibited by law or insurance conditions. The customer must also ensure that all goods handed over for carriage are lawfully owned or lawfully possessed.

5. Liability and Limitations

We will take reasonable care when handling goods and operating the vehicle. However, our liability is limited to direct loss or damage caused by our negligence and only to the extent permitted by law. We are not responsible for pre-existing damage, ordinary wear and tear, poor packing, items that the customer packed themselves without adequate protection, or damage arising from customer instructions contrary to our advice. We are also not liable for loss caused by inaccurate information supplied by the customer.

Where items are especially valuable, fragile, irreplaceable, or of sentimental importance, the customer should arrange suitable insurance in advance. We do not automatically provide cover for high-value goods beyond any policy terms that may apply. The customer is responsible for declaring any unusually valuable item before the job starts. We may refuse to carry such items unless suitable arrangements are agreed. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

6. Damage, Loss, and Claims

If damage or loss is alleged, the customer should notify us as soon as reasonably possible and provide relevant details, including photographs and a description of the issue. We may inspect the item, packaging, and circumstances before determining whether a claim is valid. Claims must be made within a reasonable time after the service, and failure to report a problem promptly may affect the outcome. Any claim is subject to proof of loss, causation, and the applicable liability limits under these terms and any insurance in place.

If our staff are asked to move items that are already unstable, poorly assembled, or partly damaged, we may proceed only at the customer’s risk. We may also decline to move items where doing so would create a risk of injury or property damage. In any event, the customer remains responsible for ensuring that goods are suitable for transit and that the premises allow the work to be completed safely.

7. Waste Regulations and Disposal

Where the service involves the collection or removal of waste, the customer must provide accurate information about the type, quantity, and origin of the waste. We operate in accordance with UK waste regulations and will only remove items that we are legally permitted to handle. Waste transfer, disposal, and reuse may require compliance with licensing, carrier, and duty-of-care obligations. The customer must not present controlled, hazardous, or illegal waste unless this has been specifically agreed and lawfully arranged.

It is the customer’s responsibility to ensure that any waste handed over is described honestly and does not include items requiring special permits, treatment, or facilities. Misdescribed waste may result in refusal, extra charges, or cancellation of the job. If waste is removed, the customer may be asked to confirm the nature of the load and acknowledge the transfer of responsibility in accordance with applicable legislation. We may retain records required by law for waste movements and disposal.

8. Delays, Access, and Performance

We will aim to arrive within the agreed time window, but arrival times are estimates only and may be affected by traffic, roadworks, weather, earlier jobs, or circumstances beyond our control. Where possible, we will keep the customer informed of material delays. If access is delayed by parking problems, missing keys, incomplete directions, lift restrictions, or the absence of the customer or an authorised representative, waiting time may be charged. If the service cannot continue because access cannot be secured, it may be treated as a cancellation or failed booking.

We reserve the right to use subcontractors or substitute vehicles where necessary to complete the job efficiently, provided the service quality remains reasonable and consistent with the booking. Any such arrangement will not affect the customer’s obligations under these terms. We may also pause or stop work if staff safety is compromised, if weather or site conditions make the task unsafe, or if customer conduct becomes abusive, threatening, or obstructive.

9. Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect. No waiver of any term shall be effective unless made in writing.

The English version of these terms is the authoritative version. Any heading is for convenience only and does not affect interpretation. These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. By proceeding with the booking, the customer confirms that they have read, understood, and accepted these conditions in full.