Privacy Policy
Man and a Van Finsbury Park Privacy Policy
This Privacy Policy explains how Man and a Van Finsbury Park collects, uses, stores and shares personal data about its customers and prospective customers in the Finsbury Park area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Man and a Van Finsbury Park customers in the area, including individuals and business customers who use or enquire about our services.
Who we are and scope of this policy
Man and a Van Finsbury Park provides transport, removal and related services in and around the Finsbury Park area. We act as the data controller for the personal information we collect about you in connection with enquiries, bookings and the provision of our services. This Privacy Policy applies whenever you contact us, request a quote, book a service, or otherwise interact with us as a customer or potential customer in our service area.
Types of personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, pick-up and drop-off addresses, and other location details relevant to your requested service. Communication details, such as the content of messages or notes you provide when you contact us, request a quote or provide instructions relating to your booking. Booking and service information, such as dates and times of bookings, type of service requested, special requirements, access notes, and information about the property relevant to carrying out the service. Payment and transaction details, such as information relating to payments you make to us and payment status. We do not store full card details when payment is processed through third-party payment providers. Usage and technical information, where applicable, such as basic technical details provided by your device or browser when you interact with our online content, including the date, time and duration of your visit or interaction.
How we collect your data
We collect personal data directly from you when you contact us, request a quote, make a booking, provide instructions, or communicate with us about our services. We may also receive personal data indirectly where another person arranges a service on your behalf, or where a business client provides your details as a contact person or recipient for our services. In limited circumstances, we may obtain additional information from public sources or third parties where this is necessary to verify addresses or to meet legal, regulatory or insurance requirements.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following legal bases:
Performance of a contract: We process your data to provide our services, manage bookings, respond to enquiries, issue confirmations, coordinate pick-up and drop-off, and handle payments and invoices. Legal obligation: We may process and retain certain information to comply with legal, tax, accounting, insurance or regulatory requirements. Legitimate interests: We may process your data to manage our business, improve our services, prevent fraud and misuse, keep records of our interactions, and handle queries, feedback and complaints. When we rely on this basis, we balance our interests against your rights and freedoms. Consent: In limited situations, such as where required for certain types of direct marketing, we will rely on your consent. You can withdraw consent at any time by contacting us, and this will not affect the lawfulness of any processing carried out before you withdrew it.
How we use your personal data
We use your personal information for the following purposes:
To handle enquiries and provide quotes for our services, including assessing your requirements and availability. To create and manage bookings, including confirming details, planning routes, allocating staff and vehicles, and coordinating timing and access. To provide our man and van services safely and effectively, including using address and property details to ensure a smooth service. To process payments, issue invoices and receipts, and maintain accurate financial records. To communicate with you about your booking, including reminders, updates and any changes to your service. To respond to complaints, resolve disputes, and provide customer support. To improve our services, internal processes and customer experience using aggregated or anonymised data wherever practical. To meet legal, regulatory, tax, insurance and accounting obligations, and to cooperate with lawful requests from authorities where required.
Data sharing and processors
We do not sell your personal data. We may share your personal information with third parties where necessary for the operation of our services or where required by law. These third parties may act as data processors on our behalf or as independent controllers, depending on the circumstances.
Third-party service providers: We may use trusted providers to deliver services such as payment processing, accounting, data storage, customer management tools or route planning. These providers act as data processors and are only permitted to use your data in accordance with our instructions and for specified purposes. Professional advisors and insurers: We may share necessary data with accountants, auditors, legal advisors and insurers for the purposes of advice, risk management, claims handling and compliance. Authorities and law enforcement: We may disclose personal data when we are legally required to do so or where such disclosure is necessary to protect our rights, property or safety, or the rights, property or safety of others.
Whenever we use data processors, we ensure there is a written agreement in place that requires them to handle your data securely and in line with data protection laws.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. The specific retention period depends on the type of data and the context of our interactions with you.
In general, we retain booking and transaction records for a period that allows us to handle queries and potential disputes, and to meet legal and tax obligations. Communication records and enquiry information may be retained for a shorter period unless they form part of a booking or are needed for legal or regulatory reasons. When we no longer need personal data for the purpose for which it was collected, we will delete it or anonymise it so that it can no longer be associated with you.
International transfers
If we use service providers or systems located outside the United Kingdom or the European Economic Area, personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, in line with data protection laws, to protect your data. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised by the relevant authorities.
Data security
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who need it for their role, ensuring secure storage of records, and using secure methods for transmitting and storing data wherever practicable. However, no system can be completely secure, and you should take care when sharing information with us, especially over open networks.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you. Right to rectification: You can ask us to correct inaccurate or incomplete personal information. Right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the original purpose and we have no legal obligation to retain it. Right to restrict processing: You can request that we restrict the processing of your data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised. Right to object: Where we process your data based on our legitimate interests, you may object to this processing, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or we need the data for legal claims. Right to data portability: Where processing is based on your consent or a contract and is carried out by automated means, you may request that we provide your data in a commonly used, machine-readable format or transfer it directly to another controller where technically feasible. Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect processing that has already taken place based on consent before it was withdrawn.
If you wish to exercise any of these rights, please contact us and provide enough information to allow us to identify you and understand your request. We may need to verify your identity before acting on your request. We aim to respond without undue delay and within the time limits set by law.
Complaints
If you are unhappy with how we use your personal data or how we have handled your rights, you can contact us to raise your concerns. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, or with your local supervisory authority if you are based outside the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. Any updated version will apply to all current and future customers in the Finsbury Park area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
