Terms and Conditions

Man and a Van Finsbury Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Finsbury Park provides domestic and commercial removal and man and van services within the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. These terms apply to all services supplied unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and a Van Finsbury Park.

1.2 "Customer" means the person, firm, or organisation booking the services.

1.3 "Services" means any removal, man and van, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means the items that the Customer requests the Company to move, transport, carry, or handle.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

1.6 "Service Area" means the areas in which the Company operates, including Finsbury Park and surrounding locations, as may be updated by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial moves within the UK, including local moves within the Service Area and longer-distance moves across the country.

2.2 The Company may provide additional services such as packing, furniture disassembly and reassembly, and loading and unloading, where agreed at the time of booking.

2.3 The Company reserves the right to refuse to carry any Goods that are prohibited, hazardous, illegal, unsafe, or that may damage other goods or property.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted communication channels as advised from time to time.

3.2 The Customer must provide accurate information at the time of booking, including:

(a) collection and delivery addresses;

(b) access details at each property, including any stairs, lifts, parking restrictions, or limited access;

(c) an accurate description and approximate quantity of the Goods;

(d) any special handling requirements or particularly heavy or bulky items;

(e) preferred dates and times for the move.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to adjust the quotation or, if necessary, decline to proceed with the service.

3.4 A booking is only confirmed when the Company has accepted the Customer’s request and, where required, has received any specified deposit or prepayment. Verbal or written indications of availability do not constitute a confirmed booking.

3.5 The Company may require a minimum booking duration for certain services, particularly during peak periods or for moves outside the immediate Service Area.

4. Quotations and Pricing

4.1 Unless otherwise stated, all quotations are provided in pounds sterling and may be based on hourly rates, fixed prices, or a combination of both.

4.2 Quotations generally include the cost of labour, vehicle use, and standard fuel within the normal Service Area. Additional charges may apply for:

(a) extended travel distances;

(b) congestion charges or tolls;

(c) parking fees or penalties where suitable parking is not arranged by the Customer;

(d) waiting time caused by delays outside the Company’s control;

(e) additional manpower requested or required due to the size or complexity of the move.

4.3 Quotations are typically valid for a limited period, which will be indicated at the time of issue. The Company reserves the right to revise any quotation after its expiry or where there is a significant change in circumstances or requirements.

4.4 Where services are provided on an hourly rate basis, the charging period begins when the vehicle and crew arrive at the agreed collection address and ends when unloading is finished at the final destination, subject to any minimum charge period.

5. Payments

5.1 The Customer agrees to pay all charges due in accordance with the quotation and any additional agreed services.

5.2 The Company may require a deposit at the time of booking, particularly for larger moves or long-distance journeys. The amount and due date of any deposit will be confirmed to the Customer.

5.3 Unless otherwise agreed in writing, the balance of payment is due on completion of the Services on the day of the move. The Company may refuse to unload Goods until full payment has been received.

5.4 The Company accepts such payment methods as it may specify from time to time. All payments must be made in cleared funds. The Customer is responsible for any bank or payment processing charges incurred.

5.5 Where payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, and to recover all reasonable costs incurred in pursuing late or non-payment.

6. Cancellations, Rescheduling, and Delays

6.1 The Customer may cancel or reschedule a booking by giving notice to the Company. Any cancellation or rescheduling may be subject to charges, depending on the notice period provided.

6.2 If the Customer cancels more than 7 days before the scheduled move date, any deposit paid may be refundable or transferable at the Company’s discretion, subject to reasonable administrative costs.

6.3 If the Customer cancels within 7 days but more than 48 hours before the move, the Company may charge a proportion of the quoted price to cover loss of business and costs incurred.

6.4 If the Customer cancels within 48 hours of the scheduled move, the Company reserves the right to charge up to 100 percent of the quoted price.

6.5 The Company will make reasonable efforts to accommodate requests to reschedule, but cannot guarantee availability on the Customer’s preferred new date or time.

6.6 The Company will not be liable for any delay or failure to perform the Services due to circumstances beyond its reasonable control, including severe weather, road closures, traffic accidents, breakdowns, or public transport disruption. In such cases, the Company will endeavour to rearrange the service at the earliest reasonable opportunity.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and labelled, unless the Company has agreed to provide packing services;

(b) disconnecting and preparing appliances and equipment for transport;

(c) arranging suitable parking and any required permits for the Company’s vehicle at both collection and delivery addresses;

(d) ensuring that access to properties is safe, lawful, and reasonably clear;

(e) being present, or arranging for an authorised representative to be present, throughout the move to provide instructions and sign any relevant documents.

7.2 If access at either property is restricted, difficult, or involves unusual challenges (such as narrow stairs, long carry distances, or limited lift access), the Customer must inform the Company in advance. Failure to do so may result in additional charges or the Company being unable to complete the move as planned.

7.3 The Customer must not request the Company to transport any prohibited, dangerous, or illegal items, including but not limited to explosives, flammable substances, firearms, drugs, or stolen property.

8. Company Responsibilities

8.1 The Company will use reasonable care and skill in providing the Services, and will take reasonable steps to protect the Customer’s property and Goods from damage or loss while in its care and control.

8.2 The Company will provide appropriately sized vehicles and a suitable number of operatives based on the information given by the Customer.

8.3 The Company will make reasonable efforts to adhere to agreed arrival times, but any times given are estimates only and may be affected by traffic or other unforeseen circumstances.

8.4 The Company reserves the right to use subcontractors to carry out all or part of the Services. In such cases, these Terms and Conditions will still apply.

9. Liability and Limitation

9.1 The Company’s liability for loss of or damage to Goods is subject to the terms of this clause and may be limited by the value of the Goods and the level of cover agreed with the Customer.

9.2 The Company will not be liable for:

(a) loss or damage resulting from the Customer’s failure to properly pack, secure, or protect Goods;

(b) pre-existing damage, wear and tear, or inherent defects in the Goods;

(c) loss of or damage to fragile items, including glass, mirrors, and electronics, unless professionally packed by the Company;

(d) loss of data, software, or digital content stored on any device;

(e) consequential or indirect loss, such as loss of profits, business interruption, or emotional distress.

9.3 The Customer must inspect Goods and property as soon as reasonably practicable on completion of the move. Any visible loss or damage believed to be caused by the Company must be reported to the Company promptly, and in any event within a reasonable time after completion of the Services.

9.4 The Company’s total liability for any claim arising out of or in connection with the Services shall, to the maximum extent permitted by law, be limited to the lesser of:

(a) the actual value of the damaged or missing Goods; or

(b) the amount of the charges paid or payable under the Contract.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

10. Insurance

10.1 The Company may maintain insurance in relation to its removal and transport activities as required by law and good industry practice.

10.2 The Customer is strongly advised to arrange suitable insurance cover for the full value of their Goods during transit and handling, particularly for high-value items or extensive moves.

11. Waste Regulations and Disposal

11.1 The Company is not a general waste disposal service and is subject to UK waste and environmental regulations.

11.2 The Company will not remove or dispose of hazardous, clinical, or controlled waste, including chemicals, asbestos, paint, solvents, or any substance requiring specialist handling.

11.3 Where the Customer requests removal of unwanted items, furniture, or general waste, this must be agreed in advance and may be subject to separate charges and conditions.

11.4 Any waste or unwanted items collected for disposal will be handled in accordance with applicable UK waste legislation and taken only to authorised disposal or recycling facilities.

11.5 The Customer remains responsible for ensuring that any items presented for disposal are lawful to dispose of and do not breach environmental or safety regulations.

12. Storage Services

12.1 Where the Company agrees to arrange storage of Goods, whether directly or through a third party, the terms applicable to storage, including charges and access, will be explained to the Customer.

12.2 The Customer must not store prohibited or illegal items, perishable goods, or items that may cause damage or nuisance.

13. Complaints and Dispute Resolution

13.1 If the Customer has a concern or complaint regarding the Services, they should raise it with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

13.2 The Company will make reasonable efforts to resolve complaints promptly and fairly. The Customer may be asked to provide evidence of any alleged loss or damage.

14. Data Protection and Privacy

14.1 The Company will collect and use personal data from the Customer only as necessary to arrange and provide the Services, handle payments, manage bookings, and meet legal obligations.

14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell the Customer’s personal data to third parties.

15. Amendments to Terms and Conditions

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any new terms will apply to bookings made after the updated version is published or communicated to the Customer.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Contract arising from them are governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with the Services or these Terms and Conditions.